Refund policy

Returns & Refunds Policy

At River Gemz, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return in accordance with the policy below.

Return Period

We have a 14-day return policy, which means you have 14 days from the delivery date recorded by the shipping carrier to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn, unused, and undamaged

  • Returned with any tags and original packaging

To start a return, please contact us at info@rivergemz.com.au.

Items sent back without first requesting a return will not be accepted.

Return Address

Approved returns should be sent to:

River Gemz
79B Randell Street
Mannum SA 5238
Australia

Change of Mind Returns

We understand that purchasing jewellery, opals, and gemstones online can sometimes be difficult. If you change your mind, you may request a return within 14 days of delivery.

Customers are responsible for all return shipping costs associated with change-of-mind returns.

Returned items remain the customer's responsibility until they are received by River Gemz. We strongly recommend using a tracked shipping service and securely packaging the item to prevent damage during transit.

All returned items will be inspected upon receipt before a refund is approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed within 10 business days.

Please note that non-refundable payment processing fees charged to River Gemz by payment providers will be deducted from the refund amount. These fees vary depending on the payment method used.

Please allow additional time for your bank provider to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@rivergemz.com.au.

Store Credit

As an alternative to a refund, River Gemz may, at its discretion, offer store credit for eligible returned items.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You have received the wrong item

We will work with you to resolve the issue as quickly as possible.

Non-Returnable Items

We do not accept returns on:

  • Sale items

  • Gift cards

Australian Consumer Law

This policy is provided in addition to your rights under Australian Consumer Law. Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under Australian Consumer Law.